Shipping Policy

We are committed to processing all orders as quickly as possible. Due to the fact that some items are made to order, please allow up to 3-5 business days for items to be shipped. If for any reason there is a delay in processing and/or shipping, the customer will be directly notified. If you have any questions or would like to place a rush order please contact us at and we will do our best to get your order processed ASAP.
 

Global standard shipping

All shipments sent using Global Standard Shipping include full tracking and insurance coverage. Shipping times are listed below, but may be subject to customs delays.

Canada: 2-8 business days
USA: 2-8 business days
International: 5-22 business days
 

DHL Express

All shipments sent using DHL Express include full tracking and insurance coverage. Shipping times are listed below, but may be subject to customs delays.

USA: 1-2 business days
Europe: 3-5 business days
China/Hong Kong: 3-5 business days
Oceania: 3-5 business days
 

Returns

  • All sales of gold-plated/gold vermeil jewelry are final

  • Sterling silver pieces in new condition may be returned within 30 days

  • If a piece is damaged by no fault of the customer (e.g. lost stone), Zaleska will replace within the first 60 days of purchase

  • Damages occurring after 60 days, or at the liability of the customer (e.g. chipped stone, bent silver), may not be returned

  • Please email us for all return approvals, and, if approved, please ship to:
    307-1136 W 10th Ave, Vancouver, BC, V6H 1J1

 
 
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